The key for customers: optimized delivery round management that allows up to 30% more deliveries made with the same number of vehicles. Operational costs and environmental impact are thus reduced.
Likewise, it offers better operational efficiency, up to 30% of time saved internally by the company, customer satisfaction and a reinforced brand image.
The two offers of MY ROUTE BY FRAIKIN make it possible to digitize and make deliveries more reliable by proposing route plans maximizing the number of stops made thanks to the support of teams of FRAIKIN expert logisticians.
Benefits for the company
Delivery planning is a key task for companies because it responds to several issues – customer satisfaction, environmental impact, etc. –, but it is particularly time-consuming and stressful for internal teams, and even more so in the event of unforeseen circumstances.
By outsourcing the management of the vehicle fleet and delivery rounds, the active forces save precious time that they can refocus on their core business, and the company significantly reduces its operational costs. The quality of service and the efficiency – and therefore the output – of each route is enhanced for each vehicle. In addition, the intelligent planning of journeys makes it possible to consume less fuel and to be part of a more environmentally friendly approach.
Route plans also incorporate internal constraints (organization, capacity of fleet vehicles, etc.) and external requirements: availability of the end customer, traffic areas prohibited for heavy goods vehicles, etc., and can be adjusted in real time by contingencies in order to bring efficiency and responsiveness to the end customer, for a failure rate close to zero.
The human dimension of support, for enhanced customer satisfaction
The solution has already proven itself: the end customers of companies that have chosen to entrust the management of their delivery rounds to FRAIKIN give it an average score of 4.78/5.
Thanks to the optimization of route plans, deliveries are more reliable and made faster, which increases customer satisfaction. The latter benefit from digital monitoring with the receipt of several SMS and a tracking link allowing them to follow the progress of the delivery.
Beyond the solution, the MY ROUTE BY FRAIKIN offer includes day-to-day customer support from a dedicated FRAIKIN team made up of logisticians who are experts in outsourcing delivery management.
A digitized solution for resolutely connected mobility
The solution is based on a software solution, a dedicated planning team and a driver application. It includes a set of associated services: carrying out an audit, training and support in change management, tool for entering, creating and optimizing routes, digital delivery monitoring for the customer, provision of key performance indicators, dematerialization of documents, etc.
Beyond these tools included in the version Essentialthe version Integral of the solution makes it possible to benefit in addition from an end customer satisfaction index, a set of resources for optimal planning (making appointments, putting the driver in touch with the customer and his end customer), and real-time monitoring of the progress of deliveries with the possibility of making dynamic adjustments in the event of contingencies.
With this digitized solution, FRAIKIN stands out more than ever as a key partner in the connected mobility of companies today and tomorrow.
Previously supplied with a FRAIKIN driver, the service is now also available without a driver.
Fraikin press release.